Service conditions
What is Copilot Studio — and what is the agent meant to do?
Copilot Studio builds governed agents and connected experiences. Before pricing credits, define the job, knowledge, actions and human hand-off.
An agent name is not a scope. It is usually the point at which scope should have been written down.
CostCan it be paid repeatedly?
LimitsDoes the work bend around them?
ExitKeep remains available
THE SHORT ANSWER
Shortlist Copilot Studio for Microsoft-oriented agent projects needing connectors, governance and controlled publishing. Do not start there for a prompt library or a problem that remains conversationally vague.
Teams with a defined audience, approved knowledge, named actions and Power Platform administration.
Experiments without an owner, escalation route or clear permission model.
DECISION BOUNDARIES
What actually separates the options
Request
What request can the agent accept?
Action
Which systems may it read or change?
Fallback
When and to whom does it hand control back?
COST AND CONSTRAINTS
Price is one operating condition
Estimate real message and action patterns using current UK terms. Include maker, admin, testing and monitoring time.
EVIDENCE
What to test before committing
Test refusal, ambiguity, permission boundaries and human hand-off before testing the happy answer.
SIMPLER ALTERNATIVE
Before adding another account
A searchable knowledge page, form or deterministic workflow may solve a narrower request more reliably.
Calling it an agent does not arrange cover for annual leave.